This Policy was last reviewed and updated on: [16th October 2024].
Touch Kailash Travels and Tours values and respects the privacy of the people we deal with. Touch Kailash Travels and Tours is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
Full Name
Mailing or street address
Date of Birth
Email address
Phone number
Under certain circumstances, Touch Kailash Travels and Tours may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. We take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
Interact with us over the phone
Interact with us in person
Interact with us online
Participate in surveys or questionnaires
Complete Google Forms
Subscribe to our mailing list
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example, obtaining your work address from Google if not provided. We collect your personal information from these third parties to ensure the accuracy of the China Visa Application Process information.
How do we use your personal information?
We use personal information for various purposes in connection with our roles and activities, including the following:
Providing you with information or services that you request from us
Assisting with the application of a China Visa from Kathmandu
Delivering a more personalised experience and service offering
Improving the quality of the services we offer
Internal administrative purposes
Marketing and research purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to do so. For example, we may disclose your personal information to:
Our third-party service providers (e.g. IT providers)
Our marketing providers
Our professional services advisors
Travel and tour operators in Nepal/Tibet to organise your trip
The Chinese Visa Application Service Centre (CIIC Nepal)
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in Nepal and Tibet. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
You have given us your consent to disclose personal information to that third party; or
We reasonably believe that:
The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
The law or binding scheme can be enforced; or
The disclosure is required or authorised by an Australian law or court/tribunal order.
How do we protect your personal information?
Touch Kailash Travels and Tours will take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure, including by:
Implementing robust physical security for our premises and databases/records
Restricting access to personnel who need that personal information to provide services to you
Using technological measures such as anti-virus software and firewalls
Online activity
Cookies
Touch Kailash Travels and Tours’ website uses cookies. A cookie is a small file of letters and numbers stored on your device if you allow it. These cookies recognise when your device has visited our website before, allowing us to distinguish you from other users and improve your experience. We do not use cookies to identify you personally. You can modify your browser settings to block cookies, but this may affect website functionality.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You can opt-out of receiving marketing communications at any time by following the “unsubscribe” instructions in the relevant communication or by contacting us.
We may also use or disclose your personal information for advertising purposes, including online behavioural advertising, website personalisation, and targeted or retargeted advertising.
Retention of personal information
We will not keep your personal information for longer than necessary. In most cases, this means we will only retain your personal information for the duration of your relationship with us unless we are required to retain it to comply with applicable laws.
How to access and correct your personal information
Touch Kailash Travels and Tours will endeavour to keep your personal information accurate, complete, and up to date. If you wish to access or correct your personal information, please contact us. We will usually respond within 1-2 business days.
Links to third-party sites
Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of any third-party provider or website. We encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Touch Kailash Travels and Tours, Australia handles your personal information, please contact touchkailashaustralia@gmail.com. We may require proof of your identity before processing your complaint. Please allow up to 5 business days for a response. If we cannot resolve your complaint, we will strive to address your concerns promptly.
How to contact us
For any questions or concerns regarding this Policy or our handling of your personal information, you can contact us:
With Warm Regards,
Selvaraj Rajendran
+61 468 378 007
Touch Kailash Travels & Tours
Sydney, Australia
ABN 15 126 495 669
E-mail: touchkailashaustralia@gmail.com
"Go Beyond your Travel Expectations, Connecting to the People for Adventure."